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Christmas 2016 iseek Services – Cloud, Network & Data Centre Embargo (Monday 19th December 2016 to Monday 2nd January 2017)

This notice is to advise you of iseek’s embargo over the Christmas period.

There will be an embargo of all iseek services and platform changes over the Christmas period. During this time no hardware or software upgrades will be permitted to take place on any core or distribution networks and other customer facing IT platforms.

The following is a guide to restricted events and services that will not take place during this period:

iseek Data Centres & Network Services: From Monday 19th December 2016 to Monday 2nd January 2017 inclusive.

  • Scheduled maintenance activities
  • Core network changes
  • Network builds & provisioning of new services
  • Cabling or underfloor works
  • Power connectivity work
  • Additional cabinet installations
  • Third-party carrier activities

Our iseek Cloud services will be available for provisioning during this period on an exception basis.

Impact on the Provisioning of New Services

To ensure the timely delivery of critical services prior to the embargo, please ensure that orders are placed well in advance of the required delivery date.

Orders placed with iseek prior to 12th December 2016 will proceed as far as possible. However, depending upon the network components and upstream carrier services required for these orders, service completion may not occur until after the embargo period of 3rd January 2017.

All fault restoration activities are exempt from the embargo period.

If you would like further clarification about the network or data centre embargo periods, please contact your Account Manager or Sales Engineer.

All of your existing iseek Communications services will continue to be supported by our 24x7x365 NOC on 1300 661 668, or support@iseek.com.au

Backup-as-a-Service

iseek Communications launches new cloud-based Backup-as-a-Service

Allowing customers to backup and replicate data off-site, without the cost and complexity of building and maintaining off-site infrastructure, iseek’s Cloud Connect Backup Service simplifies our customers backup requirements.

ISO 27001 Certification

iseek Communications successfully expands ISO 27001 DC Certifications

iseek Communications is happy to announce the successful ISO 27001 certification of the Woolloongabba and Gore Hill Data Centres, in addition to its Eagle Farm Data Centre.

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Christmas 2015 iseek Services – Cloud, Network & Data Centre Embargo (Monday 21st December 2015 to Monday 4th January 2016)

This notice is to advise you of iseek’s embargo over the Christmas period.

There will be an embargo of all iseek services and platform changes over the Christmas period. During this time no hardware or software upgrades will be permitted to take place on any core or distribution networks and other customer facing IT platforms.

The following is a guide to restricted events and services that will not take place during this period:

iseek Data Centres & Network Services: From Monday 21st December 2015 to Monday 4th January 2016

  • Scheduled maintenance activities
  • Core network changes
  • Network builds & provisioning of new services
  • Cabling or underfloor works
  • Power connectivity work
  • Additional cabinet installations
  • Third-party carrier activities

Our iseek Cloud services will be available for provisioning during this period on an exception basis.

Impact on the Provisioning of New Services

To ensure the timely delivery of critical services prior to the embargo, please ensure that orders are placed well in advance of the required delivery date.

Orders placed with iseek prior to 14th December 2015 will proceed as far as possible. However, depending upon the network components and upstream carrier services required for these orders, service completion may not occur until after the embargo period of 4th January 2016.

All fault restoration activities are exempt from the embargo period.

If you would like further clarification about the network or data centre embargo periods, please contact your Account Manager or Sales Engineer.

All of your existing iseek Communications services will continue to be supported by our 24x7x365 NOC on 1300 661 668, or support@iseek.com.au

Jason Gomersall with his Torana SLR 5000 at Bathurst. Picture: Stuart Kennedy Source: TheAustralian

iseek in the fast lane to organic growth

JASON Gomersall is a man both in a hurry and devoted to the methodical path.

The hurry aspect comes as he climbs Bathurst’s Mount Panorama at 200km/h in a 500-plus horsepower Torana SLR 5000 looking for glory in the Touring Car Masters series, which celebrates the era of Alan Moffat, Colin Bond, Dick Johnson and Peter Brock.

Glory came for Mr Gomersall at Bathurst on Saturday with his first podium finish in the Touring Car Masters.

The methodical bit centres around Mr Gomersall running data centre and network services outfit iseek Communications where almost all the company’s double-digit growth is organic. He sees himself staying in control of the privately held operation for the next eight years.

iseek employs about 90 people and is tracking revenue north of $50 million.

The plan is to lift to $100m revenue within five years. “Keep in mind that’s with organic growth, we’ve never been keen on acquisitions,” Mr Gomersall says.

“I watched some players in the industry do things really, really well but there’s quite a few who have done it poorly.

“I’m not sure we would do acquisitions that well. We grew our top line 14 per cent this financial year and I think in the current climate that was a fantastic result. So as long as we can keep punching those numbers out (organic) is the best strategy.”

Thus far iseek operates in the Sydney and Brisbane data centre markets, with revenue split 50-50 between the two cities, but Mr Gomersall sees a lot more potential in the Sydney market.

As for racecars, he says it beats taking customers to golf days: “It’s not just about a sticker on the side of the car, it’s about bringing our customers closer to what is going on such as the technology involved. We don’t do golf days much and we stay away from fishing charters and rugby trips.”

– See more at The Australian

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Brisbane Airport Corporation chooses iseek’s Eagle Farm data centre

iseek Communications, an enterprise-grade data centre provider, announced today it has signed an agreement with Brisbane Airport Corporation (BAC) for hosting and colocation services from its Eagle Farm data centre.

As Australia’s third largest airport hub operating 24 hours a day, BAC has been experiencing significant growth over the last couple of years with aircraft movements expected to reach over 205,000 per annum this financial year.  Brisbane Airport’s 29 airline partners carried over 21.6 million passengers in FY13.

BAC General Manager Assets, Krishan Tangri, said:  “We have been investing in the airport’s future and building infrastructure that is going to support continued expansion for both domestic and international travellers. A key part of that investment is ensuring that our IT infrastructure is secure, suffers no outages and has sufficient scalability to meet our ongoing requirements.”

BAC was exploring building its own data centre, but decided instead to talk to one of its prime tenants, iseek Communications.  In 2012, BAC’s property division BNE Property partnered with iseek to build a state-of-the-art data centre within the airport precinct.

“That data centre is the most architecturally significant and energy efficient data centre in Australia, setting a new industry standard by reducing its carbon footprint, power consumption and energy through design and technology innovations,” Mr Tangri said.  “We couldn’t have built a better data centre, so it seemed like a natural choice for us to now become a tenant of iseek.”

iseek Communication’s Northern Region General Manager, Chris Smith said: “Increasingly, IT organisations are changing from having an ‘own and control’ approach to their It assets to being much more focused on providing IT as a service for their internal customers.

“And we are absolutely delighted that BAC has decided to move into our facility where we will provide them with a number of benefits including 24/7 smart hands, redundant power, physical security, the ability to easily scale-up infrastructure, reduced costs and greater flexibility,” he said.

Media contact:

Wendy Hill

Sapphire Communications

M: 0427 173 203

E: wendy@sapphirecommunications.com.au

About iseek Communications

iseek is a data communications services provider, recently opening its Sydney data centre in Gore Hill in addition to its three existing facilities in Brisbane.  The company runs its own national core MPLS network across Australia and peers with all the major carriers and infrastructure providers. In addition, iseek partners with major fibre, DSL, 3G and wireless providers to ensure the best product set is available at each site. This allows clients to take advantage of a truly flexible, resilient private IP network with dual tier-1 Internet access.

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Data People chooses iseek Communications’ data centre to provide reliable network services for customers wanting to transition into the cloud

iseek Communications, an enterprise-grade data centre provider, announced today that it has signed Data People, an IT infrastructure provider, into its recently launched data centre on Sydney’s North Shore.

Data People offers IT infrastructure management and cloud services, helping customers transition into the cloud without the traditional challenges of moving to a cloud-based infrastructure. The company helps customers build a private cloud in their own data centre, host it outside their organisation or transition to a hybrid mixture of the two.

Data People chose iseek’s data centre in Gore Hill to provide cloud infrastructure to their customers.

“iseek allowed us to build national network infrastructure for our customers rapidly and easily at a competitive price,” said Data People’s Founder and Managing Director, Bill Bilalis.

“We had some real traffic issues with our previous providers and we just couldn’t guarantee our customers network speed. So, we started talking to other providers.

“We were in discussions with multiple carriers when we met iseek. Their ability to aggregate all these different carrier services and provide a single managed data network just made our life easy.

“The iseek network with its high SLAs lets us deliver the best service to our customers. One of our clients in the not-for-profit sector had issues with their previous carrier. They were consistently dropping traffic, and were left with outages on a service they were paying a premium for. With iseek, we can deliver something that makes their business work,” continued Bilalis.

Data People offers solutions primarily for mid-sized corporates, as well as for the education and not-for-profit sectors. Some of their customers include DP World Australia, Fantastic Furniture, Canteen Australia and University of New South Wales.

iseek Communication’s General Manager, Hugh Smith said: “Partnering up with Data People has given us the opportunity to provide reliable, secure hosting service to their clients, especially in the education sector where they are helping more and more institutions embrace cloud technology.”

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CN Group selects iseek Communications for disaster recovery services as natural disasters take a toll on small to medium businesses (SMB)

CN Group, an IT  and cloud services provider, today said it had selected iseek Communications, an enterprise grade data centre provider, as its disaster recovery partner for small to medium customers following a series of natural disasters, including the floods in Queensland.

“Equipment you can easily replace, but data you can’t,” said Brian Pereira, CN Group’s Chief Executive Officer said.  “Many small businesses were housing their IT equipment in basements when the floods hit, and a lot of those customers lost everything.”

CN Group provides IT consulting, infrastructure management and cloud services for small, medium and large enterprises.  Mr Pereira said that the company was now experiencing strong interest from SMBs wanting to unlock the benefits of cloud and hosted infrastructure traditionally only available to big companies.

“The spate of natural disasters over the last couple of years has been an eye opener for SMBs all over Australia.  We had customers in Queensland with leaky roofs who lost everything overnight due to heavy rains. Worse, what they thought they had in terms of back-ups was also unusable or untested, putting their whole business at risk,” he said.

According to the Dept Industry, Innovation, Science, Research and Tertiary, SMB’s make up 99% of the Australian businesses, with more than two million  small businesses employing 20 people or less. Yet most don’t have a back-up and recovery strategy, according to iseek Communication’s General Manager, Hugh Smith.

“SMBs, particularly those who may only need half a rack to run their IT systems, tend to be more reticent about data centre hosting and cloud-based services,” he said.  “However, recent events have started to shift attitudes, driving home the importance of having a disaster recovery strategy in place no matter how small your business is.”

Mr Pereira said: “SMBs are becoming increasingly more sophisticated about cloud offerings and the benefits of having their IT services hosted off-site, but too many are still putting their business at risk.”

CN Group chose iseek because of its modern, high density, secure facilities that are now ISO27001 accredited.  “iseek’s data centres are world-class, and with locations in both Sydney and Brisbane now, it suits our business model in terms of delivery and platform,” Mr Pereira said.

“From a value perspective, iseek is highly competitive which means we can pass on cost savings to our customers; and they offer diverse connectivity from the bigger carriers through to some of the more niche suppliers, which also gives us a great deal of flexibility.”

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iseek Is Proud To Support The 2013 Rio Tinto Ride to Conquer Cancer

iseek Communications has committed to conquering cancer by participating in The Rio Tinto Ride to Conquer Cancer® (RTCC) benefiting Queensland Institute of Medical Research (QIMR). The iseek RTCC team will join thousands of other men and women in a history-making ride from August 17-18, 2013. We will take part in a two-day ride through Queensland’s scenic countryside with a night of camping. Riders will support breakthrough research and the discovery of new cancer therapies at QIMR.

With one in two Australians diagnosed with cancer in their lifetime, iseek is rallying for the cause and cycling in The Rio Tinto Ride to Conquer Cancer.

Most of us will have witnessed a family member, friend or acquaintance fight cancer. iseek is getting involved to help make a difference and improve the chances of surviving cancer for future generations. And until a cure is found, the ride will assist QIMR with the research to improve the current treatments for cancer patients and to lessen the devastating impact it has on patients and their loved ones.

For real impact, iseek Communications has set a combined fundraising goal of $10,000. To help iseek reach this goal, visit our page to make a donation online, or call 1-300-11-RIDE.

This is the third annual Rio Tinto Ride to Conquer Cancer event in Brisbane. Riders will be supported by hundreds of volunteers and crew members who will provide meals, water and snack stops, gear transport, portable restrooms, safety on the streets, comprehensive medical services and an overnight campsite complete with tents, massages, and hot showers. For more information on the event please go towww.conquercancer.org.au. All you need is a bike, a helmet and a little motivation!

For information about the Rio Tinto Ride to Conquer Cancer benefiting Queensland Institute of Medical Research, please contact: Kate McCabe, kmccabe@conquercancer.org.au

About Queensland Institute of Medical Research

Queensland Institute of Medical Research, established in 1945, is one of Australia’s largest and most successful medical research institutes. Aiming to develop better diagnostics and therapies, QIMR researchers are investigating the causes of more than 13 cancers including skin, prostate, colorectal, breast, ovarian, lung and lymphoma.

Click here to visit our RTCC page.

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Data security and privacy: Out of the server room, into the fire

Data security and privacy is no longer just an ‘IT’ issue, the conversation between business and consumers regarding virtual data is now more pressing than ever before.

Where do you keep your most private and personal information? As few as ten years ago, your most vital private details, your photos and documents would more likely than not have been locked in a safe or stowed securely in a cabinet drawer. Today, the digital revolution means that our most important information from our passwords to our images, even our music, book and video collection, even the tracks of our online and offline activities, are moving to virtual storage. But what does this mean for the Australian consumer?

Well, firstly we should be more aware than ever about the security of our virtual information. When we recently conducted national research in data storage and consumers, we found that 40 per cent of Australians have rising concerns regarding their data security and privacy. And who could blame them? In the past year we’ve had major security breaches and data losses reported from companies like Sony, LinkedIn, even the government contractor tasked with delivering e-security alert services.

Whilst some may raise their hands in the air and cry ‘there is no such thing as security when it comes to online information’, legislation is already playing catch up to today’s digital world. The Privacy Amendment Bill 2012 states that organisations must take reasonable steps to protect the personal information they hold form misuse, interference, loss and unauthorised access. It will give the federal Privacy Commissioner the power to fine companies as much as $1.1m if they fail to do so.

Besides the very real legal threat, any business that holds customer data – and today that is practically every business – needs to also be aware of the increasing role that data security will play attracting and retaining customer. According to our research, 79 per cent of Australians either currently consider or believe they should consider, how and where their data is stored. Only 26 per cent currently trust businesses to hold this data responsibly. When it comes to virtual data, organisations are sitting on a trust time bomb.

IT has traditionally been a specialist area, often managed in a silo. But it is one that is breaking out of the server room. Business are grappling with ‘digital’ in general, technology is increasingly becoming a CEO issue – not just a CIO one. A report by Deloitte Access Economics from August this year underscored this when it suggested that firms in many Australian industries risked losing half their revenue within three years if they didn’t embrace the digital arena.

Data security is an issue that is now appearing on C-level agendas. As Australian Federal Police assistant commissioner Neil Gaughan was quoted in Computerworld: “Every organisation, large or small, needs to ensure they have a defence-in-depth strategy for protecting the vital assets on which their business depends.”

Most people, even educated business leaders, may not associate their virtual information with a physical location – it might as well be up in the sky as sitting in a server. For managers seeking to develop an all-embracing digital security platform, the first step is to get the bricks and mortar of your systems right – and build the network safeguards around a strong foundation.

But solving the dilemma of customer data is not solely about having the safest servers, the best firewalls and the latest security technologies. It is about understanding who your customers are and how they feel about their data. In the UK, think tank Demos recently looked at this issue in their white paper ‘The Digital Dialogue’. They found what constitutes ‘personal data’ varies widely. They also identified five categories of people when it comes to data sharing: non-sharers, sceptics, pragmatists, value hunters and enthusiastic sharers.

According to the Demos report: “Data sovereignty is the next big consumer issue”. For companies looking to defuse the trust timebomb, they must have collection and handling strategies that cater to this range of customers categories, and data storage strategies that give people confidence that their data is secure. There is no one size fits all solution, but the time is now to ensure all your IT and related systems are being operated with security in mind.

As published on abc.net.au