This notice is to advise you of iseek’s embargo over the Christmas period.
There will be an embargo of all iseek services and platform changes over the Christmas period. During this time no hardware or software upgrades will be permitted to take place on any core or distribution networks and other customer facing IT platforms.
The following is a guide to restricted events and services that will not take place during this period:
iseek Data Centres & Network Services: From Monday 19th December 2016 to Monday 2nd January 2017 inclusive.
- Scheduled maintenance activities
- Core network changes
- Network builds & provisioning of new services
- Cabling or underfloor works
- Power connectivity work
- Additional cabinet installations
- Third-party carrier activities
Our iseek Cloud services will be available for provisioning during this period on an exception basis.
Impact on the Provisioning of New Services
To ensure the timely delivery of critical services prior to the embargo, please ensure that orders are placed well in advance of the required delivery date.
Orders placed with iseek prior to 12th December 2016 will proceed as far as possible. However, depending upon the network components and upstream carrier services required for these orders, service completion may not occur until after the embargo period of 3rd January 2017.
All fault restoration activities are exempt from the embargo period.
If you would like further clarification about the network or data centre embargo periods, please contact your Account Manager or Sales Engineer.
All of your existing iseek Communications services will continue to be supported by our 24x7x365 NOC on 1300 661 668, or firstname.lastname@example.org